Legal Front Door
Enable instant answers to routine questions, centralize legal requests, and dynamically route inbound work across channels.
Your one stop hub for legal resources, requests, and guidance.
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Centralize requests and dynamically route inbound work regardless of where it originates.
Act on critical requests with shared clarity and visibility, bolstered by built-in AI support.
Enable legal self-service with guardrails for business and advanced queries for legal.
Use real-time dashboards to allocate resources, identify trends, and reduce risk.
An intelligent threshold transforms how business teams engage with legal
Coheso's AI-native Legal Front Door offers business teams timely, reliable access to legal resources. Through an integrated interface, routine questions are answered instantly, while complex requests requiring legal validation are automatically routed with full context. Coheso integrates with Slack, Teams, email, and more to support business user adoption through a seamless experience.
Behind the scenes, legal teams stay in full control with the ability to define trusted knowledge sources, set guardrails for responses, and embed user-facing notes when the AI relies on specific documents, ensuring consistency and accuracy. For nuanced issues requiring legal review, validation flows prompt users to submit a request. Built-in audit trails and analytics offer insights to refine the system over time.
By combining AI-powered responsiveness with legal oversight, Coheso enables true legal self-service in a trusted environment shaped by legal.
Instant, reliable responses backed by your policies
Business users get immediate answers to routine legal questions through an AI assistant trained on your approved content. When questions require legal review, the system automatically escalates with full context.
- AI responses grounded in your legal knowledge base
- Automatic escalation for complex questions
- Full audit trail of all interactions
- Continuous learning from legal feedback
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Every request reaches the right team automatically
Intelligent routing ensures requests are directed to the appropriate team members based on request type, urgency, and expertise. No more email triage or lost requests.
- Rules-based routing by request type
- Priority-based assignment
- Automatic load balancing across team
- Escalation paths for urgent matters
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One place for all legal requests
Whether requests come through Slack, Teams, email, or your portal, they all flow into a single queue. Legal teams get complete visibility while business users get a consistent experience.
- Multi-channel intake (Slack, Teams, email)
- Unified request queue
- Custom request forms by type
- Self-service knowledge base
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Ready to transform your legal front door?
See how Coheso can help your team deliver faster, more consistent legal support.