M42, a pioneering healthcare technology company in Abu Dhabi, faced a common challenge: their legal team was overwhelmed with routine requests while struggling to maintain visibility across their growing organization.
The Challenge
Before Coheso, M42's legal team managed requests through a combination of email, spreadsheets, and manual tracking. This approach led to:
- Lost context - Important details scattered across multiple email threads
- Delayed responses - No clear prioritization of urgent matters
- Limited visibility - Difficult to report on legal team workload and performance
The Solution
M42 implemented Coheso's Legal Front Door to centralize all legal requests. Business users now submit requests through a single portal, ensuring legal gets the context they need upfront.
With Work Management, the team tracks every matter from request to resolution. Automatic status updates keep stakeholders informed without constant check-ins.
The Results
Within six months of implementing Coheso:
- 40% faster response times to routine requests
- 85% reduction in status inquiry emails
- Complete visibility into team workload and capacity
"Coheso has transformed how we work. We're handling more requests with the same team while providing better service to the business."
— Head of Legal Operations, M42
Ready to transform your legal operations? Request a demo to see how Coheso can help your team.